Pro Support is registered with CQC to provide domiciliary care service. At Pro Support, our focus is to offer our service users choices and control in the care and facilities that we currently provide. Our vision is for the service users to achieve independence and to be successful in helping those in supported living to move into independent living accommodation. We aim to empower service users with life skills to enable them to live independently in future tenancies.
Our staff are trained to understand the varied impacts of mental illness on individual service users and therefore are able to offer appropriate support based on individual needs. All our care/support plans are outcome focused, to equip and empower service users with the life skills for independent living.
We have extensive experience working with individuals who have been deemed as challenging. We take pride in the fact that we have reduced readmission rates for our service users. In our supported living services, service users will hold their own tenancies and our 24hr staff will help them maintain these. They have control of their day to day affairs, including setting goals along their recovery pathway.
By offering a broad spectrum of support and care, we are able to offer clients with Challenging Needs, including forensic backgrounds, a flexible support pathway and purchasers a choice of support provision, all of which provide opportunities to increase independence.
At Pro Support, we believe in and are committed to independent living, and that’s why we let people take control of their own life recovery journey, also their support and care program.
We believe that our service users are experts by experience, so we ensure we have good effective communication with service users by listening to them and use feedback in the development plans for the service. We also ensure service users have the right information to help them make informed choice about living independently in the community. All staff receive training on how to communicate effectively with service users, which include giving a service user some information and clarifying that they have understood the information given; also the information is relevant to promote the service user’s goals and aspiration.
We seek service users’ views through face to face meetings, group meetings and through quality audit questionnaires. We also listen to service users’ relatives, to gain their views on the service; what’s working, where improvement can be made and the desired outcomes for their relatives.
Our experience is that good communication is effective in ensuring particular needs of service users are met. For example, cultural and religious needs; how a person’s normal diet might fit with a recommended diet; how to take/ support with taking medication and gender specific related issues.
Access to written information is also vital, so Pro Support provides information to service users in easy read plain language, without jargons when writing to service users. We believe that information must be accessible to all service users in a format that they can understand. That is why we use easy read language, without jargons when writing to service users.
We encourage and ensure service users have independent advocacy, to represent their interest and ensure effective communication, empower service users and provide valuable contextual information to service users, staff and professionals working with them. We also employ specialist staff with BSL training, who can advocate and communicate with deaf service user.