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Personalisation

As a specialist provider, we embrace government policies and good practice social care industry. We support Personalisation as a key part of government policy by helping people to plan and direct their own support, and giving them a personal budget or a direct payment so that they can purchase their own services.

Pro Support promotes personalisation because:

    • It gives opportunity to people to have choice, to take control of their own recovery journey, and to participate in society as active and equal citizens
    • It promotes well-being as a preventative approach, so that people can stay well
    • It recognizes the fact that people have skills and strengths on which to build, rather than being passive recipients of services.
    • Because of that we promote the implementation of Personalisation in mental health by supporting service users to utilise personal budgets to purchase their support

At Pro Support, we work alongside service users, social workers and with commissioners, to help make Personalisation work for people who use mental health services.

Partnership working

Partnership working is a critical element in the successful delivery of support for people with mental illness and we recognise it as a key component in ensuring real outcomes for the users of all our services, delivered seamlessly through our personalised support planning process.

We view support planning as a multi-agency task and ensure that it is always linked to other services and professionals, including, statutory, social and community services. This enables service user to have choice, be in control of social interaction with other agencies and representatives, who may be able to partake in the delivery of outcome targets, referenced in their personalised support plan. This is crucial to ensuring all of the areas of support needs identified by the service user are addressed, including cultural, social and personal. It also allows staff to identify service gaps in terms of other resource agencies necessary to ensure service user goals are realised.

Pro Support has existing relationships with a wide range of social organisations in Rochdale and Greater Manchester. From the outset, our Support Manager will liaise with commissioners to map any additional relevant stakeholders and named resource contacts to build network, forge joint-working and an efficient referrals process into social opportunities for service users.

By signing up to a ‘partnership approach’, Pro Support is making a commitment to:

      • Share key objectives
      • Collaborate for SU benefit
      • Communicate clearly and regularly
      • Be open and honest
      • Listen to and understand, each other’s point of view
      • Share relevant information, expertise and plans.

MAKING A REFERRAL

To download a copy of our referral form click the link below Pro_Support_Referral_form

Experts by experience

At Pro Support we believe in learning from the people we work with. We use customer feedback and insights to inform, challenge and change how we work.

We encourage customers to contribute their ideas because we believe they are experts in their own lives. They are best placed to direct their own support and work in partnership with us to design and deliver the services that they really want and need. This is at the very heart of our approach to service development and delivery. Our service users origin from different backgrounds and come to us with varying experiences. They have diverse skills, talents and ambitions, some of which may yet to be discovered.

We know from experience, that with the right support from caring, committed staff, our service users can realise their dreams and aspirations. We encourage them to identify and develop their skills and abilities and support them to bring about positive change in their lives and the community in which they live.

Regulation and compliance

Pro Support is a registered domiciliary care services provider with the Care Quality Commission (CQC), the regulator of health and social care services, and complies with CQC’s essential standards of quality and safety. Pro Support currently has a CQC rating of “Insufficient evidence to rate”.

Quality assurance

Each individual we support has a user specific support plan which is put together with those that are familiar with existing routines and needs. Each plan is arranged on your terms and is designed to meet existing preferences for medications, meals and eating times and favoured activities. And as needs change, a one-to-one support plan offers the flexibility to change with those needs.

Pro Support staff all have specialist training to match their compassionate, caring natures; it takes a special sort of person to be a support worker to help us achieve our quality outcomes and we’re delighted to have so many professional, supportive and trusted individuals on our staff team.

At Pro Support we strive to meet and exceed the standards set down in the Health & Social Care Act 2008 (Regulated Activity). All our supported living and domiciliary care services are registered with the care quality commission.

Pro Support has a number of policies and procedures and ensures that this are regularly updated and uploaded.

Our Quality & Compliance Manager is responsible for carrying out regular audits and inspections of all our care and support services. Our annual audit plan, ensures that we have an effective framework in place to meet statutory and regulatory responsibilities and requirements. Pro Support has made a commitment to work towards achieving Investors in People during 2014.

Always improving

Each of us is dedicated to making improvements wherever we can, and is never satisfied with the status quo. We ensure that everything we do is continually scrutinised. We get feedback from the people who use our services and implement robust systems to monitor our standards in every part of Pro Support. On the rare occasions, we find shortcomings we are quick to put them right and review what happened.

All of us at Pro Support meets rigorous standards of competence and commitment. Our skills are up-to-date and our performance is regularly reviewed. You can rest assured that each of us delivers Pro Support’s commitment to the highest standards of quality and safety in everything we do.

Net Zero Plan

By 2050, ProSupport will be a net zero care provider, aligning with the UK Government’s 2050 target and NHS’s own ambitions for healthcare providers.
We will measure and publicly report our emissions annually, beginning with Scope 1 and 2, expanding to include Scope 3 by 2027.

Net Zero Plan PDF